About Qaraah Studio
Founded with a passion for innovation, Qaraah Studio is a small, dedicated team of developers specializing in creating high-quality applications for Apple's ecosystem and cutting-edge Web3 solutions. Our focus is on delivering exceptional user experiences, robust performance, and secure, scalable applications that meet the highest standards of the App Store.
Our Expertise
- iOS/iPadOS App Development (Swift, SwiftUI, UIKit)
- macOS Application Development
- Web3 Integration (Blockchain, Smart Contracts, NFTs)
- App Store Optimization (ASO)
- Post-launch Support & Maintenance
- Privacy & Security Compliance (GDPR, Apple App Tracking Transparency)
Our Mission
We strive to bridge the gap between innovative Web3 technology and the seamless user experience that Apple users expect. Every app we build is crafted with attention to detail, performance optimization, and strict adherence to Apple's guidelines and privacy standards.
Customer Support
At Qaraah Studio, we are committed to providing timely and effective support for all our applications. Whether you're experiencing technical issues, have questions about app functionality, or need assistance with account-related matters, our support team is here to help.
How to Get Support
- Submit a support request via our contact form or email (response time: 24-48 business hours)
- Check our FAQ section for common questions and solutions
- For urgent issues, use our dedicated support phone line during business hours
Support Scope
- Troubleshooting app crashes, bugs, and performance issues
- Assistance with app installation and setup
- Account and login-related issues
- Explanation of app features and functionality
- Feedback on app improvements and feature requests
- Privacy and data usage inquiries
Frequently Asked Questions
General Questions
- Q: Which Apple devices do your apps support?
A: Our apps are optimized for the latest iOS/iPadOS (iOS 17+), macOS (Sonoma+), and watchOS (10+) devices. We maintain backward compatibility with the previous two major OS versions where possible.
- Q: Do your apps collect user data?
A: We only collect minimal data necessary for app functionality, in compliance with Apple's App Tracking Transparency guidelines. All data collection is disclosed in our app privacy policy, and users can opt out of non-essential data collection.
- Q: How often do you update your apps?
A: We release regular updates to fix bugs, improve performance, and add new features. Critical bug fixes are released within 72 hours of identification.
- Q: How to resolve game download/install failures?
A: Please check network stability, ensure your device's iOS version is ≥12.0, reserve ≥150MB of storage space, and restart your device before retrying.
- Q: Is there a hint function if I get stuck on a level?
A: You can watch ads to obtain in-game props, which can reduce the game difficulty.
- Q: What if props are not received or ads cannot be watched?
A: Please exit the game and log in again, then check after 5 minutes. If the issue persists, contact customer service with your "device model + time of the issue".
Technical Support
- Q: My app is crashing on launch, what should I do?
A: First, try restarting your device and updating to the latest iOS version. If the issue persists, contact our support team with your device model, OS version, and a detailed description of the issue.
- Q: How do I restore my in-app purchases?
A: Open the app settings, navigate to "Account" > "Restore Purchases", and sign in with the Apple ID used for the original purchase. If this fails, contact support with your purchase receipt.
- Q: Do your apps support Web3 wallet integration?
A: Yes, our Web3-enabled apps support integration with leading crypto wallets (MetaMask, Trust Wallet, Coinbase Wallet) on compatible devices. We follow industry security standards to protect user assets.